Refund and Returns Policy
Last Updated: 28th March 2025
Thank you for shopping with Thought Bubbles Education Limited. We hope you are satisfied with your purchase. However, if for any reason you are not completely happy with your purchase, we offer a straightforward Returns and Refunds policy, as outlined below.
- Eligibility for Returns
To be eligible for a return, your item(s) must meet the following conditions:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging, with all tags and accessories included.
- You must initiate the return within 30 days from the date of purchase.
Certain items are non-returnable or non-refundable, including but not limited to:
- Perishable goods
- Gift cards.
- Personalized or custom-made items.
- Items marked as final sale.
- Items that have been used, damaged, or altered after delivery.
- How to Return an Item
To return an item, please follow these steps:
- Contact us at [email protected] within 30 days from the date of purchase.
- Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, you will receive detailed instructions on how to return the item.
- Securely pack the item in its original packaging to ensure it is protected during transit. Please include a copy of the receipt or proof of purchase.
- Ship the item to the address provided by our customer service team.
- Return Shipping Costs
- Return shipping fees are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
- We recommend using a tracked shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee receipt of your returned item without tracking information.
- Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, a refund will be issued to your original payment method within 10 business days. Please note that depending on your payment method or bank, it may take additional time for the funds to appear in your account.
- Partial Refunds: If the item is returned in a damaged or used condition, or missing parts, we reserve the right to issue a partial refund based on the condition of the returned item.
- Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different product, please follow the standard return process to receive a refund, and then place a new order for the desired item.
- Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] and we will guide you through the process of returning or replacing the item. You may be required to provide:
- Photos of the damaged or defective item.
- A description of the issue.
We will provide a full refund or send a replacement at no additional cost to you.
- Late or Missing Refunds
If you haven’t received your refund after the specified processing time, please check with your bank or credit card company. It may take some time before the refund is officially posted. If you still have not received your refund, please contact us at [email protected]
- Cancellations
Orders can only be cancelled if they have not yet been processed or shipped. If you wish to cancel your order, please contact us immediately at [email protected]. Once an order is shipped, it cannot be cancelled, but you may return the item in accordance with our Returns Policy.
- Changes to the Refund and Returns Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, with the “Last Updated” date updated accordingly. Please review this policy periodically to stay informed about any changes.
- Contact Information
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
+44 (0)117 4563390